1. Data Controller
The controller of your personal data is Novo Trade Group s. r. o., with registered office at Za kasarnou 1, 831 03 Bratislava - mestska cast Nove Mesto, Company ID: 52297209, Tax ID: 2120980356, VAT ID: SK2120980356 (hereinafter "Controller" or "we").
2. Personal Data We Collect
We collect the following categories of personal data:
- Identification data: name, surname, company name
- Contact data: email address, phone number, address
- Technical data: IP address, browser type, operating system
- Communication data: content of messages sent via contact form
3. Purposes of Processing
We process your personal data for these purposes:
- Handling inquiries and customer communication
- Providing information about products and services
- Contract fulfillment and goods delivery
- Sending commercial communications (with consent only)
- Improving our services and website
- Fulfilling legal obligations
4. Legal Basis
We process personal data based on:
- Your consent (Article 6(1)(a) GDPR)
- Contract performance (Article 6(1)(b) GDPR)
- Legal obligations (Article 6(1)(c) GDPR)
- Legitimate interest (Article 6(1)(f) GDPR)
5. Data Retention
We retain personal data for the period necessary to fulfill the processing purpose:
- Contact data: 3 years from last communication
- Contract data: 10 years from contract termination
- Accounting documents: 10 years according to accounting law
6. Your Rights
Under GDPR, you have the following rights:
- Right of access (Article 15 GDPR)
- Right to rectification (Article 16 GDPR)
- Right to erasure - "right to be forgotten" (Article 17 GDPR)
- Right to restriction of processing (Article 18 GDPR)
- Right to data portability (Article 20 GDPR)
- Right to object (Article 21 GDPR)
- Right to withdraw consent at any time
To exercise your rights, contact us at: info@irobotrade.com
7. Data Recipients
We may share your personal data with:
- IT service and hosting providers
- Delivery companies (for goods delivery)
- Accountants and legal advisors
- Government authorities (if required by law)
We have data processing agreements with all recipients.
8. Data Security
We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, destruction, or misuse. We use encrypted connections (SSL/TLS) and regularly update security measures.
9. International Transfers
We do not transfer your personal data to countries outside the European Economic Area (EEA). If such transfer occurs, we will ensure appropriate safeguards in accordance with GDPR.
10. Filing Complaints
If you believe that processing of your personal data violates GDPR, you have the right to lodge a complaint with the supervisory authority:
Office for Personal Data Protection of the Slovak Republic
Hranicna 12, 820 07 Bratislava 27
www.dataprotection.gov.sk
11. Contact
For any questions regarding personal data protection, contact us:
Novo Trade Group s. r. o.
Za kasarnou 1, 831 03 Bratislava - mestska cast Nove Mesto
Email: info@irobotrade.com